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  • ePathChina has a more preferential price than other manufactuers, service and products are not bad, however, shipping is sometimes slow by airmail. But they explained that postal mail is always like that because they are cheap. DHL is always fast though. Hope to deal with them again !

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  • What Can I do if there is a Shipping Problem?

  • First of all, shipping problems are relatively rare. We check all orders to ensure the delivery information is sufficient for the courier, and tracking details are given to customers so that they know when to expect delivery.

    Shipping problems with which ePathChina will offer full assistance include:

    Cases where the package has apparently been broken into during shipment or the package has been damaged and the goods are damaged. In these cases the customer can refuse receipt of the goods and clearly state the problem to the courier. Then the customer must contact ePathChina and we will resolve the matter with the courier. Once the issue has been confirmed we will follow up the insurance claim with the courier and ship a replacement order to the customer as soon as possible. Such cases are in fact very rare.

    If the package is lost or misrouted by accident or by the fault of the courier, we will pursue the insurance claim with the courier and create a replacement dispatch of goods for the customer as soon as possible.

    Cases where the package is delivered to the wrong address: in this eventuality ePathChina will work with the courier to solve the problem and ship new goods to the customer as soon as possible.

    Please also refer to the public terms and conditions of the courier used for the shipment. Their terms will include time limits for claims and complaints about damage etc, after you have signed for the goods.



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