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| If you are a drop ship seller, what do you do if your customer has a problem with a ePathChina product that we sold to you?
All our products are covered by a 12-month warranty, for return and repair or replacement. If you are drop-shipping, any product returns (and all the communications) still have to be handled through you, because you are the ePathChina customer. In fact it is probably in your interests for the customer not to know about ePathChina and deal directly with you. In practice, it is possible for you to discuss any return issues with us, and provide our return address to your customers. Then they can post a faulty item back to us in China and we can ship the replacement directly to them, without you having to handle any products. Obviously this is the most suitable solution where your customers are in different countries. |
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